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Managed infrastructure

Managed IT Services

Identity, workstations, servers and networking: we take charge of proactive monitoring and management of your environment, with a predictable monthly commitment.

Request a quote See the catalog Our SLA commitments
Our approach

A standardized stack, rigorous execution.

Rather than generic outsourcing, Aptitude operates a recognized, stable stack around Microsoft 365, deployed according to a codified methodology. Every component is defined, monitored and managed.

  • A clear scope: what is monitored, managed and included is defined per service.
  • Transparent pricing, per user or per device, with no per-ticket charges.
  • 12-month commitment (24 months with equipment rental), monthly billing.
  • Rental option: replace equipment purchases with an all-inclusive monthly cost.
  • Remote and inter-site access encrypted by our own next-generation VPN (built on Nebula), secured at all times whatever the link.
Standard stack
├─ Microsoft 365 Business Premium
├─ Enterprise MFA
├─ Centralized email signatures
├─ Password manager
├─ UniFi — Networking
├─ In-house secure VPN (Nebula)
└─ 24/7 monitoring
Service catalog

Clearly defined services, never improvised.

Each service line has a precise scope and a price. You know exactly what is monitored, what is managed, and what is included.

The prices shown correspond to the rental offer — equipment included where applicable. The purchase offer is available on quote. Minimum contract term: 24 months with equipment rental, 12 months without.

Managed identity — Premium
Per user, per month
160 $ / user
12-month commitment — licenses included
Support
  • Unlimited remote assistance — standard scope*
Monitoring
  • Threats (malware, viruses, etc.)
  • Antivirus execution
  • Mailbox storage usage
  • Suspicious email forwarding
  • Login from a suspicious location (geolocation)
Management
  • User information in the company directory
  • User synchronization between local and cloud directory
  • Security report
  • 3 fraudulent email simulations per year with feedback
  • 1 cybersecurity training session per year
Licenses included
  • Microsoft 365 Business Premium
  • Cisco DUO — multi-factor authentication
  • Exclaimer — automated email signature
  • Keeper Security — password manager

* Unlimited for simple, recurring requests within the normal operation of covered systems. Work requiring advanced analysis, in-depth diagnosis, architectural decisions or multi-system impact is billed separately.

Managed workstation
Per workstation, per month
78 $ / workstation
Rental included — $27/workstation management only
Monitoring
  • Disk, memory, CPU status
  • Encryption status (BitLocker)
  • Enterprise directory membership
  • Windows update status
Management
  • Windows updates and antivirus
  • Disk encryption + key backup
  • Monthly rotation of the local admin password
  • Remote support included
Provided equipment
  • Geekom A5 or equivalent
Managed networking — WiFi
Per access point, per month
25 $ / AP
Rental included — $13/AP management only
Included
  • 24/7 availability monitoring
  • 2 networks (main + guest) with segmentation
  • Firmware updates
  • Configuration backup
Provided equipment
  • UniFi U7 Pro or equivalent
Managed networking — Router
Per router, per month
118,50 $ / router
Rental included — $81/router management only
Monitoring
  • Availability, CPU, bandwidth
  • Site-to-site links
Management
  • Firewall, VPN, traffic prioritization (QoS)
  • VoIP VLAN, site-to-site link
  • Firmware update + backup
Provided equipment
  • UniFi Dream Machine Pro Max or equivalent
Managed networking — Switch
Per switch, per month
55 $ / switch
Rental included — $16.25/switch management only
Included
  • Availability monitoring
  • VLAN / VoIP configuration
  • Firmware update
  • Configuration backup
Provided equipment
  • UniFi Standard 24 PoE or equivalent
Please note: The prices shown correspond to the standard offer. Advanced scopes (in-depth analysis, architectural decisions, multi-system impacts) are billed separately, at the regular rate in effect.
Worked example

What does it actually look like for a 25-employee SMB?

One office, 25 employees: managed identities and workstations, full WiFi coverage and an end-to-end managed network. Here is the all-inclusive monthly cost.

Service Qty Unit price Subtotal
Managed identity — Premium 25 160 $ 4 000 $
Managed workstation 25 78 $ 1 950 $
Managed networking — WiFi 3 25 $ 75 $
Managed networking — Router 1 118,50 $ 118,50 $
Managed networking — Switch 2 55 $ 110 $
Monthly total ≈ 6 253,50 $
Please note: Illustrative estimate — rental-inclusive offer, 24-month term. Quantities and total vary by environment.
Service levels

Our service commitments, publicly posted.

Most MSPs keep their SLAs in a PDF you only read after the incident. Here are ours, in plain language, before you've even signed.

Priority Indication Acknowledgment Status update Resolution target
P1
Critical
Production halted, email down for everyone, data loss in progress.
 Whole-organization impact or immediate financial loss. ≤ 1 h
Business hours, 24/7 for contracts with on-call coverage.		 Every 60 min until resolution. ≤ 4 business hours (workaround or fix).
P2
Major
Degraded service, a team or site blocked, a critical feature unavailable.
 Departmental impact or painful workaround. ≤ 2 business hours At least 1 per business half-day. ≤ 1 business day.
P3
Standard
User incident, configuration problem, change request.
 Individual impact, workaround available. ≤ 1 business day At least every 2 business days. ≤ 3 business days.
P4
Scheduled request
User onboarding, question, training, optimization.
 No direct operational impact, to be scheduled. ≤ 2 business days At milestones agreed with the requester. As per the agreed schedule.
An honest read: These commitments correspond to our standard offer, during business hours (Monday to Friday, 8 a.m. to 5 p.m., excluding Quebec statutory holidays). 24/7 scopes with on-call phone coverage, extended windows and stricter targets are available on quote and explicitly stated in your service agreement.
Accountability

You'll know exactly what you're paying for.

Every month, a clear monitoring report comes with your managed service: coverage, security posture, requests handled and pickup times. Tangible proof of the work done — not just an invoice.

How we monitor →

Our methodology

Four steps, zero improvisation.

1. Audit

Complete inventory: users, workstations, servers, network equipment. Identification of blind spots.

2. Plan

Service scope, migration scenario, milestones and service-level commitment presented in a clear quote.

3. Migration

Planned onboarding, deployment of monitoring agents, go-live of directories and MFA, user training.

4. Operation

24/7 monitoring, interventions per SLA, security reports, phishing simulations and annual training.

Free · No commitment

45-minute diagnostic — get clarity on your blind spots.

One of our architects calls you, listens, then gives you in writing the three priorities we would identify if we were your IT department. No sales pitch.

Book my 45 minutes Summary in less than 5 business days.

How much would our services cost for your team?

A few questions about your environment and we'll come back with a detailed quote, codified by service.

Start a quote